Mike Dunmyer launched Advanced Degree Carpet Cleaning on January 2, 2014 with the mission to build the most effective carpet, tile and upholstery cleaning company in the industry, one customer at a time. That mission drives everything we do, including how we deliver our cleaning services, our customer engagement before and after the cleaning, and our belief in continual process improvement. It guides the hiring decisions we make, and informs the rigorous onboarding, training and development program that ensures consistent excellence across teams.
To become the very best, we practice continual process improvement. We assess our results, and use research to advance our technical expertise. We test different approaches in our warehouse and see what we can learn from every challenging job. This has led to refinements in our standard processes as well as evolutions in how we address certain challenging soils. This approach will never stop – no matter how good we are at any time, we’ll always be pushing to become better.
The second part of our mission statement, “one customer at a time,” keeps our focus on each individual cleaning. Our promise to every customer is that we’ll do everything necessary to elevate everything we clean to its best possible outcome. We only schedule a handful of daily jobs for each team of industry certified technicians, and plan plenty of buffer time to ensure that they can make good on our promise. We follow up with a phone call after every job to make sure every customer is happy with their results. If an issue has arisen, we’ll gladly come back to see if we can improve it. Last year we delivered 1,262 cleanings, and returned to address an issue 31 times (2.4%). While we take pride in getting things right the first time, we always want to make sure our customers are thrilled with the results.
Mike Dunmyer, Advanced Degree’s owner lives in Lewes with his wife Mary, their daughters Summer and Sky and their dogs Max and Fin. Mike has an MBA from Duke University and a B.A. in Economics from Washington and Lee University. He has served on the Boards of Directors for Ocean Champions, the country's only political organization focused solely on oceans, the National Aquarium in Baltimore, chairing their Conservation Committee, and The Center for the Inland Bays. He has also served as a Commissioner for the Town of Dewey Beach. Mike loves spending time with his family on Delaware’s incredible beaches, surfing, playing sports and laughing with friends.
Casey Jensen (shown left) is our Vice President, Operations, and has been with the company since 2014. He graduated from Cape Henlopen High School where he played football and wrestled. Casey loves academics, particularly science, and audits MIT chemistry classes online for fun. He's used this knowledge to innovate and improve Advanced Degree's cleaning processes. When he's not helping to build the company, Casey spends his time going on adventures with his son Ethan or mountain biking competitively.